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What do these companies all have in common: Kodak, eBay, Pizza Hut, Hilton, Apple Computer, U-Haul, 1-800-Flowers,, Convergys, Level3, SalesForce.Com and JetBlue? The answer is they all use virtual call centers. In today’s economic climate, businesses are trying to cut costs while improving their customer service. But, how do you add staff without expanding […]

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